Last updated: October 28, 2026
This policy applies to online purchases from Rickel’s Mercantile. Product images, available selections, preparation timing, and item-specific disclosures are part of the purchase information and should be reviewed before checkout.
Eligible order issues
Contact us within 15 days after delivery if an item arrives damaged, incorrect, defective, or materially different from the description on its product page. Include the order number, a clear explanation, and photographs of the item, packaging, and shipping label. Keep the item and all packaging while we review the request.
Items not accepted for change-of-mind return
Unless required by applicable law, we do not accept change-of-mind returns for made-to-order, personalized, sized-to-order, configured, one-of-a-kind, clearance, or final-sale items. This can include dresses prepared to a selected size, canvas configured by size or frame, handmade ceramic or glass pieces, and products otherwise identified as made to order or final sale on the product page.
Product selections and customer responsibility
Customers are responsible for reviewing the complete gallery, dimensions or size information, materials and details, included components, price, product-specific preparation estimate, and every selected option before ordering. Differences caused by screen settings or characteristics clearly shown in the listing are not automatically defects.
Authorization is required
Do not mail an item to the store without written authorization. After review, we may provide return instructions, request additional evidence, offer an appropriate remedy, or explain why the request is not eligible. The approved return destination may differ from the public store address.
Return shipping
When we authorize a return for our error, damage, defect, or material mismatch, the instructions will explain the available return-shipping process. Unauthorized shipping charges, expedited services, or packages sent to an unapproved address are not automatically reimbursable.
Refund review and timing
Approved refunds are issued to the original payment method after the required evidence or returned item has been reviewed. Original shipping charges are refunded only when required by law or included in the approved remedy. After issuance, banks and payment providers commonly require 5–10 business days to post the refund.
How to request help
Email contact@rickelsmercantileomak.com with the order number and checkout email address, or call +1 509-631-0290 during customer-support hours.