Last updated: October 28, 2026
This Shipping Policy applies to eligible online orders placed through rickelsmercantileomak.com.
Order processing
Most orders are prepared within 2–7 business days before carrier pickup. Business days exclude weekends and recognized holidays. Item verification, careful packing, address review, high order volume, severe weather, or other operational conditions can require additional time. If a product page or checkout notice gives a different processing timeline, that product-specific notice controls.
Destinations and available services
We ship only to destinations and by services made available at checkout. Availability can depend on the item, destination, carrier requirements, package value, dimensions, and legal or operational restrictions. We do not promise nationwide or international service unless checkout offers it for the specific order.
Delivery estimate
For supported United States destinations, standard carrier transit is commonly estimated at 5–12 business days after processing. Processing and carrier transit are separate. Delivery dates are estimates, not guarantees, and can be affected by weather, holidays, remote destinations, carrier disruptions, or address issues.
Shipping charges
The available service and charge are shown before payment. No shipping price should be assumed from general website text when checkout displays a different amount. Applicable taxes and the complete order total are also shown before the order is submitted.
Address accuracy
Customers are responsible for entering a complete and deliverable address. Contact us immediately if an address needs correction. We cannot guarantee a change after processing or shipment begins. Additional carrier or reshipment costs caused by an incorrect or incomplete customer-supplied address may be the customer’s responsibility.
Tracking and delivery
When tracking is available, it is sent to the checkout email address or shown in My Account. Carrier scans can take up to 48 hours to appear after a shipping notice. A delivered scan does not automatically establish where a parcel was placed; check the delivery area, household members, neighbors, and carrier notices before contacting support.
Damage, loss, and delivery issues
Report a damaged, incorrect, or materially misdescribed item within 15 days after delivery. Include the order number and clear photographs of the item, packaging, and label. Keep all packaging until the review is complete. For a shipment that appears lost or stalled, contact us so we can review available carrier information.
Questions: contact@rickelsmercantileomak.com or +1 509-631-0290.