Last updated: October 28, 2026
Request a cancellation promptly
Email contact@rickelsmercantileomak.com as soon as possible. Include the order number and the email address used at checkout. A request is not an approved cancellation until Rickel’s Mercantile confirms it in writing.
When cancellation may be available
We will review requests received before order processing, item verification, packing, carrier handoff, or shipment begins. Because unique or limited-quantity items can be allocated quickly, we cannot guarantee cancellation after an order is placed.
When cancellation is no longer available
An order generally cannot be canceled after it has entered packing, received a shipping label that cannot be voided, been handed to a carrier, or otherwise entered fulfillment. After shipment, the Returns & Refunds Policy applies.
Approved cancellation refunds
If cancellation is approved after payment was captured, the refund is issued to the original payment method. Banks and payment providers commonly require 5–10 business days to post the credit after it is issued. Authorization holds may be released on a different schedule controlled by the financial institution.
Store cancellation
We may cancel and refund an order when an item is unavailable, inventory or pricing is incorrect, payment cannot be verified, the address is undeliverable, fraud is suspected, or fulfillment would violate law or service restrictions. We will use the order contact information when notice is required.